Customer Success Roundtable:Reducing Churn in B2B SaaS – What Really Makes a Difference?
At this curated roundtable, we’re bringing together customer success professionals from Munich’s B2B SaaS and tech communities to openly discuss strategies, experiences, and concrete measures for reducing churn.
The focus is on practical, peer-to-peer learning: What early warning signs point to churn? Which measures actually make a difference? And how are successful customer success teams structured?
The format thrives on honest dialogue among equals. The number of participants is intentionally limited so that we can have open and in-depth discussions.
Customer Success Roundtable
Date: Thursday, May 21, 2026
Time: starting at 6:00 p.m.
Location: Scompler Headquarters, Balanstraße 55, 81541 Munich
Agenda
- 6:00 PM – Arrival & Networking
- 6:30 PM – Keynote & Introduction
- 6:50 p.m. – Roundtable discussions
- 8:00 PM – Key Takeaways
- 8:15 PM – Open Networking
We've got everything you need for a relaxed atmosphere: pizza and drinks are on hand.